Terms of Use

OVERVIEW

Welcome to drixeno! The terms “we”, “us”, and “our” refer to drixeno. drixeno operates this online store and its related content, features, tools, DIY craft products, and customer services to provide shoppers with an accessible and enjoyable creative shopping experience (the “Services”). Our store is powered by Shopify, which provides the e-commerce infrastructure used to deliver these Services.

drixeno specializes in DIY craft products, including embroidery projects, sewing and felt crafts, handmade accessories, seasonal DIY decorations, creative craft kits, and other hands-on projects designed for people who enjoy making something by hand.

The terms and conditions below, together with any policies referenced in them (these “Terms of Service” or “Terms”), explain the rights and responsibilities that apply when you access or use our Services. Please review these Terms carefully, as they contain important information relating to purchases, website use, intellectual property, liability, and other legal matters.

By visiting, browsing, purchasing from, or otherwise interacting with the drixeno website, you acknowledge that you have read and agreed to these Terms of Service and our Privacy Policy. If you do not agree with these Terms or the applicable Privacy Policy, you should discontinue use of the Services.

SECTION 1 - ACCESS AND ACCOUNT

By using the Services, you confirm that you are at least the age of majority in your state, province, or jurisdiction of residence, or otherwise have the legal authority required to use the Services and complete purchases.

To browse our store, place an order, or use certain website features, you may be asked to provide information such as your email address, billing details, payment information, shipping address, and other information reasonably required to process your purchase.

You are responsible for ensuring that information provided to drixeno is accurate, current, and complete. You are also responsible for protecting your account credentials and for activity carried out through your account.

Accounts may not be sold, transferred, assigned, or licensed to another person without appropriate authorization.

SECTION 2 - OUR PRODUCTS

drixeno offers a variety of DIY craft products, including creative project kits, embroidery designs, decorative handmade projects, craft accessories, seasonal DIY creations, and other materials intended for hands-on crafting.

We make reasonable efforts to display product photographs, colors, dimensions, included materials, and descriptions accurately. However, the appearance of a product may vary slightly depending on screen settings, lighting, photography, material characteristics, or normal production differences.

Certain DIY projects may also include small variations in fabric texture, thread color, decorative components, pattern placement, or handmade-style details.

Product descriptions, availability, specifications, and collections may be updated from time to time. We may modify or discontinue a product when necessary.

SECTION 3 - ORDERS

When you submit an order through drixeno, you are making an offer to purchase the selected products. An order is considered accepted after payment has been successfully processed and the order has been confirmed for fulfillment.

drixeno may decline, place on hold, or cancel an order where reasonably necessary, including situations involving suspected fraud, payment authorization issues, incorrect customer information, inventory shortages, or obvious website errors.

Please review product style, design, quantity, DIY kit variation, and shipping information carefully before completing checkout, as order changes may not always be possible after fulfillment begins.

Purchases are subject to the conditions described in our applicable Refund Policy and other store policies.

SECTION 4 - PRICES AND BILLING

Product prices, discounts, promotions, and special offers may change without prior notice.

The amount charged for your purchase will normally be the price displayed and confirmed at checkout at the time the order is placed.

Unless otherwise stated, displayed product prices may not include shipping charges, customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges that may apply to international orders.

You agree to provide accurate and complete billing and payment information and confirm that you are authorized to use the payment method submitted for your order.

SECTION 5 - SHIPPING AND DELIVERY

Processing and delivery timeframes displayed by drixeno are estimates rather than guaranteed arrival dates.

DIY craft products may be dispatched from different warehouses, fulfillment facilities, or logistics partners depending on inventory availability, destination, and product type.

Delivery may be affected by customs processing, transportation interruptions, severe weather, seasonal demand, carrier congestion, or other circumstances outside our reasonable control.

Shipping responsibilities, tracking procedures, estimated delivery periods, and lost-package procedures are further described in our applicable Shipping Policy.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services may include trademarks, brand names, text, product photographs, craft designs, illustrations, graphics, written descriptions, videos, layouts, logos, visual elements, and other materials owned by drixeno, licensed for our use, or otherwise used with appropriate authorization.

These materials may be protected by applicable copyright, trademark, design, and other intellectual property laws.

The Services are provided primarily for legitimate personal shopping and informational purposes.

You may not reproduce, republish, commercially distribute, copy, modify, or exploit protected drixeno content without appropriate authorization.

The drixeno name, branding, visual identity, and associated designs may not be used in a manner that falsely suggests affiliation, sponsorship, or authorization.

SECTION 7 - OPTIONAL TOOLS

From time to time, drixeno may provide access to features, tools, or services supplied by third parties.

These third-party tools may operate independently from drixeno and may be governed by their own terms, policies, availability, and technical requirements.

Where permitted by law, drixeno is not responsible for third-party tools or services that we do not own or directly control.

Customers should review the applicable terms before choosing to use such external features.

SECTION 8 - THIRD-PARTY LINKS

The Services may occasionally reference external websites, service providers, payment processors, shipping carriers, social platforms, or other third-party resources.

drixeno does not control the independent content, availability, security practices, business operations, or privacy policies of third-party services.

Customers should exercise reasonable care and review the terms and policies of external providers before using their services.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

The drixeno online store uses Shopify technology to provide certain e-commerce infrastructure and website functionality.

Purchases made through our store are transactions between the customer and drixeno, not purchases made directly from Shopify.

Shopify may provide technical services related to hosting, checkout functionality, commerce infrastructure, and other store operations, but drixeno remains responsible for its own products, customer service, store policies, and retail activities.

SECTION 10 - PRIVACY POLICY

Personal information collected through drixeno is handled in accordance with our applicable Privacy Policy and relevant data protection requirements.

Information may be collected when customers browse the store, place orders, communicate with customer support, or interact with website features.

Because our store uses Shopify infrastructure and other third-party service providers, certain personal information may also be processed by those providers when necessary to deliver their respective services.

SECTION 11 - FEEDBACK

Customers may choose to submit reviews, photographs, suggestions, comments, ideas, or other feedback concerning drixeno products and services (“Feedback”).

Where permitted by law, submitting Feedback grants drixeno a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, display, or publish that Feedback for purposes connected with operating, promoting, and improving our business.

We may review, moderate, or remove Feedback that is unlawful, misleading, abusive, infringes third-party rights, or otherwise violates applicable rules or policies.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information displayed through our Services may occasionally contain typographical errors, incomplete information, incorrect pricing, inaccurate product descriptions, outdated promotional details, shipping errors, or inventory discrepancies.

drixeno reserves the right to correct such information, update product details, modify inaccurate content, or cancel affected orders when reasonably necessary.

Where an order is cancelled after payment because of a confirmed pricing, inventory, or administrative error, the applicable amount will be returned through the original payment method.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the drixeno website to violate applicable laws or regulations, distribute harmful software, interfere with website security, attempt unauthorized system access, infringe intellectual property rights, submit fraudulent transactions, or intentionally harm another person or entity.

We may restrict or terminate access where serious misuse, unlawful conduct, fraudulent behavior, or security threats are identified.

SECTION 14 - TERMINATION

drixeno may restrict, suspend, or terminate access to certain Services where permitted by law and reasonably necessary because of misuse, fraud, security risks, material violations of these Terms, or other legitimate operational reasons.

Termination of website access does not eliminate payment obligations or other responsibilities arising from transactions completed before termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

EXCEPT WHERE EXPRESSLY REQUIRED BY APPLICABLE LAW, THE DIXENO SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

WE MAKE REASONABLE EFFORTS TO MAINTAIN ACCURATE PRODUCT INFORMATION, DIY KIT DESCRIPTIONS, PRICING, WEBSITE FUNCTIONALITY, AND AVAILABILITY. HOWEVER, WE DO NOT GUARANTEE THAT EVERY WEBSITE FEATURE, PRODUCT DESCRIPTION, TECHNICAL FUNCTION, OR SERVICE WILL ALWAYS BE COMPLETELY ERROR-FREE OR UNINTERRUPTED.

NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE CONSUMER RIGHTS OR LEGAL PROTECTIONS THAT CANNOT LAWFULLY BE EXCLUDED.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DRIXENO, ITS SERVICE PROVIDERS, AFFILIATES, EMPLOYEES, CONTRACTORS, AND BUSINESS PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL LOSSES ARISING SOLELY FROM USE OF THE SERVICES OR CIRCUMSTANCES OUTSIDE OUR REASONABLE CONTROL.

ANY LIMITATION OF LIABILITY DESCRIBED IN THESE TERMS APPLIES ONLY TO THE EXTENT PERMITTED BY LAW AND DOES NOT REMOVE MANDATORY CONSUMER PROTECTION RIGHTS.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for reasonable claims, losses, liabilities, or costs resulting from your own unlawful use of the drixeno Services, including material violations of these Terms, fraudulent activity, infringement of third-party rights, or intentional interference with website operations.

This provision does not limit legal protections that cannot lawfully be waived.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be limited or separated to the extent necessary.

The remaining provisions will continue to apply to the fullest extent permitted by applicable law.

SECTION 19 - GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service and transactions made through drixeno are governed by laws applicable to the legal operator, the relevant transaction, and any mandatory consumer protection requirements that apply in the customer’s jurisdiction.

If a dispute arises, customers are encouraged to first contact the drixeno support team at support @ drixeno . com so that the matter can be reviewed and an informal resolution can be attempted before further legal procedures are considered.

Nothing in this section removes any statutory rights or remedies available under applicable law.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Failure by drixeno to immediately exercise or enforce a right or provision contained in these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, payment terms, and other applicable store policies, form the framework governing use of the drixeno online store and related Services.

SECTION 21 - ASSIGNMENT

Customers may not transfer or assign contractual rights or obligations arising from these Terms without prior authorization where such consent is legally required.

drixeno may transfer administrative, contractual, or operational responsibilities as part of legitimate business restructuring, service arrangements, or corporate operations where permitted by applicable law.

SECTION 22 - HEADINGS

The headings contained in these Terms are included for organization and convenience.

They do not independently modify, expand, or restrict the meaning of the provisions contained within each section.

SECTION 23 - CHANGES TO TERMS OF SERVICE

drixeno may revise or update portions of these Terms of Service when necessary to reflect changes in our DIY craft assortment, website operations, service providers, legal requirements, or business practices.

Updated Terms may be published through our website. Continued use of the Services after revised Terms become effective may constitute acceptance of the updated provisions where permitted by applicable law.

Customers are encouraged to review these Terms periodically.

SECTION 24 - CONTACT INFORMATION

Questions concerning these Terms of Service, DIY craft products, purchases, customer support, or operation of the drixeno online store may be directed to our support team.

• Email: support @ drixeno . com

• Phone: +1 9096396795

• Brand Identity: drixeno

• Legal Operator: Ningbo Shangcheng Digital Technology Co., Ltd.

• Business License Entity: Ningbo Shangcheng Digital Technology Co., Ltd.

• Registered Address: Room 008, Centralized Office, A1018, Building 2, No. 8 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo City, Zhejiang Province, China