Privacy Notice
Last Updated: June 27, 2026
At drixeno, we are committed to handling customer information responsibly and maintaining the trust of visitors who explore or purchase from our DIY craft store. This Privacy Policy explains how we may collect, use, protect, and disclose your Personally Identifiable Information (PII) when you browse our website, place an order, contact customer support, or interact with our DIY craft products and services.
1. Information We Collect
We collect information that is reasonably necessary to operate our online store, process purchases, and provide customer support.
Information You Provide:
• Order & Account Details: When you place an order or create an account, we may collect information such as your name, email address, shipping address, billing address, telephone number, and other details required to process your purchase.
• Payment Information: Payments are processed through supported third-party payment providers and secure checkout systems. drixeno does not independently store complete credit or debit card numbers or card security codes in its customer-service records.
• Customer Support Information: We may collect information you voluntarily provide when contacting us regarding DIY craft products, orders, shipping, returns, payments, or other customer-service matters.
Automated Information: When you browse our website, certain technical and usage information may be collected automatically, including IP address, browser type, device information, operating system, referring pages, site interactions, and cookie-related information.
2. How We Use Your Information
We may use customer information for legitimate retail and operational purposes, including:
• Order Fulfillment: Processing payments, preparing DIY craft products for shipment, arranging delivery, and providing order or tracking updates.
• Shopping Experience Improvements: Reviewing website activity and purchasing patterns to improve navigation, product presentation, DIY craft selections, and general store functionality.
• Customer Communication: Sending order confirmations, service notifications, customer-support responses, and promotional communications where appropriate consent or another lawful basis applies.
• Fraud Prevention & Security: Identifying suspicious activity, protecting payment transactions, reducing unauthorized use, and helping maintain the security of our online store.
3. Data Protection & Security
• Encryption: Our storefront uses encrypted connections, including Secure Socket Layer (SSL) or comparable security technologies, to help protect information transmitted between customers and the website.
• Restricted Access: Customer information is limited to authorized personnel, contractors, or service providers who require access for legitimate business purposes.
• Payment Data Handling: drixeno relies on third-party payment systems to process card transactions and does not independently retain complete payment card details after checkout.
4. Third-Party Disclosure
drixeno does not rent personal information to unrelated third parties for their independent use. Certain information may, however, be shared with trusted service providers that assist us with operating our business, including payment processing, website hosting, order fulfillment, shipping, customer support, analytics, fraud prevention, and advertising.
Advertising & Marketing Partners: We may work with third-party advertising or measurement providers that use cookies, pixels, or similar technologies to evaluate campaign performance and provide more relevant advertising. These providers may include:
• AppLovin (Axon): May be used for advertising delivery, campaign attribution, measurement, and marketing optimization.
• Meta (Facebook / Instagram): May support social advertising, audience measurement, conversion tracking, and related marketing services.
• Google: May provide analytics, advertising measurement, search-related services, and website traffic insights.
These third-party providers process information according to their own privacy practices and applicable legal requirements.
5. Cookies Policy
Our website may use essential, functional, analytics, and advertising cookies or similar technologies to:
• Maintain shopping cart functionality and support the checkout process.
• Understand general website traffic, product interactions, and store performance through our e-commerce infrastructure.
• Measure advertising effectiveness and provide relevant DIY craft product recommendations through advertising or analytics partners.
You can manage or restrict cookies through your browser or device settings. Disabling certain cookies may affect website functionality, personalized features, or parts of the checkout experience.
6. Children’s Privacy (COPPA Compliance)
drixeno offers DIY craft products intended for general consumers and is not designed to knowingly collect personal information from children under the age of 13.
• Purchases through our online store are intended to be completed by adults or individuals who have the legal capacity to enter into a purchase transaction.
• We do not knowingly request personal information directly from children under 13.
• If we become aware that personal information from a child under 13 has been collected improperly, we will take reasonable steps to review and remove that information where required.
7. California Online Privacy Protection Act (CalOPPA)
For visitors from California, we aim to provide clear information regarding our privacy practices and the handling of personal information.
• Customers may browse many areas of our website without creating an account.
• This Privacy Policy is made available through our storefront so customers can review our information practices.
• Customers may request corrections to certain personal information by contacting our support team or using available account features where applicable.
• Browser-based privacy preferences and available privacy signals may be handled according to applicable technical capabilities and legal requirements.
8. GDPR Compliance (For European Economic Area Residents)
If you are located in the European Economic Area (EEA), you may have certain rights under the General Data Protection Regulation (GDPR) and other applicable privacy laws. drixeno will take reasonable steps to respond to eligible requests concerning personal information.
Your rights may include:
• The right to access: You may request information regarding personal data we hold about you.
• The right to rectification: You may request correction of personal information that you believe is inaccurate or incomplete.
• The right to erasure: You may request deletion of certain personal information where applicable legal requirements permit.
• The right to restrict processing: You may request restrictions on certain uses of your personal information.
• The right to object to processing: You may object to certain processing activities where applicable law provides this right.
To submit an eligible privacy request, please contact us at support @ drixeno . com. We may request information necessary to verify your identity before completing certain requests.
9. CCPA/CPRA Compliance (For California Residents)
In addition to the disclosures described above, California residents may have privacy rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), subject to applicable exemptions and legal requirements.
• Right to Know: Eligible consumers may request information regarding categories of personal information collected, used, disclosed, sold, or shared about them.
• Right to Delete: Eligible consumers may request deletion of certain personal information, subject to legal and operational exceptions such as completing transactions or complying with legal obligations.
• Right to Opt-Out of Sale/Sharing: drixeno does not sell customer information in exchange for direct monetary payment. Certain advertising or analytics activities involving cookies or identifiers may, however, qualify as "sharing" or "selling" under applicable California privacy law.
• Non-Discrimination: We will not unlawfully discriminate against customers for exercising eligible privacy rights.
To submit a privacy-related request, please contact us at support @ drixeno . com.
10. Data Breach & Fair Information Practices
If drixeno identifies a security incident involving customer personal information, we will investigate the situation and take reasonable measures to limit further exposure.
Where notification is required by applicable law:
• Affected customers may be notified using the contact information reasonably available to us.
• Website or other appropriate notices may be provided where required or appropriate.
The timing and method of notification will depend on the nature of the incident, the information involved, and applicable legal requirements.
11. CAN-SPAM Act Compliance
We may collect customer email addresses to process orders, provide service updates, respond to inquiries, and send marketing communications where permitted.
If you choose to receive promotional communications:
• We will not intentionally use deceptive sender information or misleading subject lines.
• Promotional emails will provide an available method for recipients to unsubscribe from future marketing communications.
• Valid unsubscribe requests will be processed within the timeframe required by applicable law.
Transactional messages relating to orders, payments, shipping, customer service, security, or account activity may still be sent where necessary to provide requested services.
12. Contact Us
For questions about this Privacy Policy, requests concerning your personal information, or assistance with orders and DIY craft products, please contact our support team using the information below:
• Store Name: drixeno
• Legal Operator: Ningbo Shangcheng Digital Technology Co., Ltd.
• Business License Entity: Ningbo Shangcheng Digital Technology Co., Ltd.
• Email: support @ drixeno . com
• Phone: +1 9096396795
• Registered Address: Room 008, Centralized Office, A1018, Building 2, No. 8 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo City, Zhejiang Province, China