Shipping Policy
Last Updated: July 15, 2025
At drixeno, we are committed to preparing and delivering your DIY craft orders as efficiently as possible. Our store offers DIY craft kits, embroidery projects, handmade accessories, seasonal crafts, decorative projects, and other creative products. Please review the shipping information below before completing your purchase.
Order Processing & Delivery Time
Processing Time
Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.
Orders submitted on weekends or recognized public holidays will normally begin processing on the following business day.
Estimated Shipping Time
After dispatch, delivery generally takes approximately 10–20 business days, depending on the destination, customs procedures, local carrier operations, and other shipping conditions.
Please note that all delivery periods are estimates and cannot be guaranteed.
Shipping Rates & Availability
Shipping Fee
We offer a flat-rate shipping fee of USD $5.99 per order.
International Shipping
drixeno provides international shipping to customers in supported countries and regions.
Fulfillment Locations
Depending on product availability, destination, and fulfillment requirements, DIY craft products may be shipped from warehouses, fulfillment facilities, or manufacturing partners located in different regions, including:
• United States
• Canada
• Australia
• European Union regions
• Direct manufacturing facilities
This fulfillment structure allows us to select an appropriate shipping route based on inventory availability and the customer's destination.
Tracking Information
Tracking Your Package
After your order has been dispatched, a shipping confirmation containing the available tracking number will be sent to the email address provided during checkout.
Tracking Your Shipment
You may review shipment progress through the applicable carrier or a universal shipment tracking service such as 17TRACK.
Please allow approximately 24–72 hours after shipment for tracking information to become active, as carrier systems may require additional time to register and synchronize the parcel.
Shipping Delays
Tracking Status Not Updating
Temporary pauses in tracking updates can occur during international transit, particularly when parcels move between carrier facilities, customs checkpoints, or regional delivery networks.
If tracking has shown activity within the previous 7 days, the shipment will generally still be considered in transit.
When to Contact Support
If your tracking information has not changed for more than 7 consecutive business days, please contact our customer support team at support @ drixeno . com and include your Order Number and tracking information.
External Delays
Customs inspections, severe weather, transportation interruptions, peak-season shipping demand, regional carrier congestion, and other circumstances outside our direct control may affect delivery times.
Multiple Packages & Order Changes
Split Shipments
Orders containing several DIY craft kits, accessories, or project materials may occasionally be divided into separate shipments because of inventory location, packaging requirements, or fulfillment availability.
Each parcel may be assigned a separate tracking number.
Requesting Order Changes
If you need to correct your shipping address, adjust a product selection, or request another eligible order modification, please contact us within 12 hours of placing your order whenever possible.
For faster assistance, please include:
• Your Order Number
• The email address used when placing the order
• A clear description of the requested change
We will make reasonable efforts to accommodate eligible requests. However, modifications cannot be guaranteed after warehouse processing or shipment has begun.
Delivery Issues
Failed Delivery Attempts
If delivery cannot be completed, the local carrier may leave a notice or provide instructions for redelivery, collection, or another available delivery arrangement.
Customers should follow the carrier's instructions within the applicable collection or redelivery period.
Packages Lost During Transit
If the applicable shipping carrier confirms through its investigation that a parcel was lost before delivery, drixeno will review the circumstances and arrange an appropriate resolution, which may include a replacement shipment.
Delivered but Missing Packages
If tracking indicates that a parcel has been delivered but you cannot locate it, please first check your mailbox, porch, reception area, household members, neighbors, and other secure delivery locations.
You should also contact the local carrier for available delivery details. If the parcel remains missing, contact our support team so the circumstances can be reviewed.
Disclaimer
By placing an order with drixeno, you acknowledge the following shipping conditions:
Delivery Estimates
Shipping periods are estimates rather than guaranteed arrival dates. Delays caused by customs procedures, transportation providers, severe weather, seasonal demand, or other circumstances outside our reasonable control may affect delivery schedules.
Customs Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other government-imposed fees depending on the destination country or region.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and may be payable by the recipient.
Correct Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
Orders may be delayed, returned, or become undeliverable when incomplete or incorrect address information is provided.
Delivered Orders
When tracking shows that a parcel has been delivered, customers should first investigate the delivery location and contact the applicable carrier if the shipment cannot be found.
Claims involving delivered-but-missing packages will be reviewed according to the available tracking information and circumstances of the delivery.
Need Assistance?
If you have questions regarding your DIY craft order, shipment status, tracking information, or delivery, please contact us at:
📧 Customer Support Email: support @ drixeno . com
📞 Customer Service Phone: +1 9096396795
For quicker assistance, please include:
• Your Order Number (Example: 214SHOP-1938)
• The email address used when placing the order
• Your tracking number when applicable
We appreciate your patience and thank you for choosing drixeno for your DIY craft projects.
Corporate Information
• Brand Identity: drixeno
• Legal Operator: Ningbo Shangcheng Digital Technology Co., Ltd.
• Business License Entity: Ningbo Shangcheng Digital Technology Co., Ltd.
• Registered Address: Room 008, Centralized Office, A1018, Building 2, No. 8 Xingye Avenue, Xinqi Subdistrict, Beilun District, Ningbo City, Zhejiang Province, China